Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, when creating or updating an email signature, Zammad processes inline images referenced in the signature body. If a signature body contains an HTML img tag pointing to any existing attachment, the system copies that attachment into a new signature-owned record, without checking whether the user has permission to access the original attachment. The newly created copy is then downloadable by the same channel-admin user, because attachment access is determined by the copy's owner (the signature), not the original object (e.g., a ticket or knowledge-base article). This allows a user with any of the admin.channel_email, admin.channel_google, admin.channel_microsoft365, or admin.channel_microsoft_graph permissions to read attachments they would otherwise be denied access to, such as ticket attachments belonging to groups they are not a member of. This issue is fixed in version 7.1.2.
Metrics
Affected Vendors & Products
Advisories
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Fixes
Solution
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Workaround
No workaround given by the vendor.
References
History
Fri, 25 Sep 2026 18:30:00 +0000
| Type | Values Removed | Values Added |
|---|---|---|
| Description | Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, when creating or updating an email signature, Zammad processes inline images referenced in the signature body. If a signature body contains an HTML img tag pointing to any existing attachment, the system copies that attachment into a new signature-owned record, without checking whether the user has permission to access the original attachment. The newly created copy is then downloadable by the same channel-admin user, because attachment access is determined by the copy's owner (the signature), not the original object (e.g., a ticket or knowledge-base article). This allows a user with any of the admin.channel_email, admin.channel_google, admin.channel_microsoft365, or admin.channel_microsoft_graph permissions to read attachments they would otherwise be denied access to, such as ticket attachments belonging to groups they are not a member of. This issue is fixed in version 7.1.2. | |
| Title | Zammad: Channel admins can read unauthorized attachments via signature rich-text body | |
| Weaknesses | CWE-639 CWE-862 |
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| References |
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| Metrics |
cvssV4_0
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Projects
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Status: PUBLISHED
Assigner: GitHub_M
Published:
Updated: 2026-09-25T18:13:25.176Z
Reserved: 2026-07-15T22:19:06.906Z
Link: CVE-2026-63205
No data.
Status : Received
Published: 2026-09-25T19:17:54.837
Modified: 2026-09-25T19:17:54.837
Link: CVE-2026-63205
No data.
OpenCVE Enrichment
Updated: 2026-09-25T20:45:17Z