Frappe Helpdesk before 1.26.0 contains an authorization bypass vulnerability that allows authenticated portal users to create tickets impersonating other customers by supplying a raised_by value. Attackers can call the hd_ticket.api.new endpoint with a victim's email to plant phishing tickets in their portal and read their replies via get_ticket_activities.

Metrics

Attack Vector Network

Attack Complexity Low

Privileges Required Low

Attack Requirements None

User Interaction Passive

Vulnerable System Confidentiality Impact Low

Vulnerable System Integrity Impact Low

Vulnerable System Availability Impact None

Subsequent System Confidentiality Impact None

Subsequent System Integrity Impact None

Subsequent System Availability Impact None

Attack Vector Network

Attack Complexity Low

Privileges Required Low

Scope Unchanged

Confidentiality Impact Low

Integrity Impact Low

Availability Impact None

User Interaction Required

No CVSS v3.0

No CVSS v2

This CVE is not in the KEV list.

No EPSS score available.

Exploitation none

Automatable no

Technical Impact partial

Affected Vendors & Products

No data.

No data.

No data.

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No data.

Advisories

No advisories yet.

Fixes

Solution

No solution given by the vendor.

Workaround

No workaround given by the vendor.

References
Link Providers
https://github.com/frappe/helpdesk/blob/v1.25.1/helpdesk/helpdesk/doctype/hd_ticket/api.py cve-icon cve-icon
https://github.com/frappe/helpdesk/blob/v1.25.1/helpdesk/helpdesk/doctype/hd_ticket/hd_ticket.py cve-icon cve-icon
https://github.com/frappe/helpdesk/commit/1186367f3616a605440e73e6a08eacbbcb9b92d9 cve-icon cve-icon
https://github.com/frappe/helpdesk/commit/c778f533b24b1dee0c75b206979a9bc4b1be0de2 cve-icon cve-icon
https://github.com/frappe/helpdesk/releases/tag/v1.26.0 cve-icon cve-icon
https://github.com/frappe/helpdesk/security/advisories/GHSA-xf93-jjcj-44vm cve-icon cve-icon
https://www.vulncheck.com/advisories/frappe-helpdesk-before-1.26.0-authorization-bypass-via-raised-by-in-ticket-creation cve-icon cve-icon
History

Mon, 19 Oct 2026 15:30:00 +0000

Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'no', 'Exploitation': 'none', 'Technical Impact': 'partial'}, 'version': '2.0.3'}

Mon, 19 Oct 2026 14:00:00 +0000

Type Values Removed Values Added
Description Frappe Helpdesk before 1.26.0 contains an authorization bypass vulnerability that allows authenticated portal users to create tickets impersonating other customers by supplying a raised_by value. Attackers can call the hd_ticket.api.new endpoint with a victim's email to plant phishing tickets in their portal and read their replies via get_ticket_activities.
Title Frappe Helpdesk before 1.26.0 Authorization Bypass via raised_by in Ticket Creation
Weaknesses CWE-639
References
Metrics cvssV3_1

{'score': 4.6, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N'}

cvssV4_0

{'score': 5.1, 'vector': 'CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:L/VI:L/VA:N/SC:N/SI:N/SA:N'}

Projects

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cve-icon MITRE

Status: PUBLISHED

Assigner: VulnCheck

Published:

Updated: 2026-10-19T14:23:03.987Z

Reserved: 2026-10-17T12:20:52.373Z

Link: CVE-2026-111939

cve-icon Vulnrichment

Updated: 2026-10-19T14:22:56.433Z

cve-icon NVD

Status : Received

Published: 2026-10-19T14:17:01.650

Modified: 2026-10-19T15:16:56.597

Link: CVE-2026-111939

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

Updated: 2026-10-19T16:00:15Z

Weaknesses