{"dataType": "CVE_RECORD", "dataVersion": "5.2", "cveMetadata": {"cveId": "CVE-2026-103984", "assignerOrgId": "a0819718-46f1-4df5-94e2-005712e83aaa", "state": "PUBLISHED", "assignerShortName": "GitHub_M", "dateReserved": "2026-10-01T16:09:08.456Z", "datePublished": "2026-11-06T17:07:50.774Z", "dateUpdated": "2026-11-06T17:24:43.276Z"}, "containers": {"cna": {"title": "FreeScout: Incomplete fix for CVE-2026-40570: load_customer_info exposes cross-visibility customer PII", "problemTypes": [{"descriptions": [{"cweId": "CWE-862", "lang": "en", "description": "CWE-862: Missing Authorization", "type": "CWE"}]}], "metrics": [{"cvssV3_1": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "baseScore": 6.5, "baseSeverity": "MEDIUM", "confidentialityImpact": "HIGH", "integrityImpact": "NONE", "privilegesRequired": "LOW", "scope": "UNCHANGED", "userInteraction": "NONE", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N", "version": "3.1"}}], "references": [{"name": "https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-cr68-27qv-p5m4", "tags": ["x_refsource_CONFIRM"], "url": "https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-cr68-27qv-p5m4"}, {"name": "https://github.com/freescout-help-desk/freescout/commit/f0f8fd56253f1d7f42569ad30fb96375a473817a", "tags": ["x_refsource_MISC"], "url": "https://github.com/freescout-help-desk/freescout/commit/f0f8fd56253f1d7f42569ad30fb96375a473817a"}, {"name": "https://github.com/freescout-help-desk/freescout/releases/tag/1.8.231", "tags": ["x_refsource_MISC"], "url": "https://github.com/freescout-help-desk/freescout/releases/tag/1.8.231"}], "affected": [{"vendor": "freescout-help-desk", "product": "freescout", "versions": [{"version": "< 1.8.231", "status": "affected"}]}], "providerMetadata": {"orgId": "a0819718-46f1-4df5-94e2-005712e83aaa", "shortName": "GitHub_M", "dateUpdated": "2026-11-06T17:07:50.774Z"}, "descriptions": [{"lang": "en", "value": "FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.231, when limit_user_customer_visibility is enabled, the load_customer_info AJAX action performs a global lookup using an attacker-controlled customer email and checks only whether the agent can access a separately supplied mailbox. A non-admin agent can name an accessible mailbox and retrieve an unrelated customer's rendered profile without invoking CustomerPolicy::view(). The response can expose names, email addresses, phone numbers, company and job information, postal addresses, social profiles, websites, and confidential internal agent notes. This issue is fixed in version 1.8.231."}], "source": {"advisory": "GHSA-cr68-27qv-p5m4", "discovery": "UNKNOWN"}}, "adp": [{"references": [{"url": "https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-cr68-27qv-p5m4", "tags": ["exploit"]}], "metrics": [{"other": {"type": "ssvc", "content": {"timestamp": "2026-11-06T17:24:32.442823Z", "id": "CVE-2026-103984", "options": [{"Exploitation": "poc"}, {"Automatable": "no"}, {"Technical Impact": "partial"}], "role": "CISA Coordinator", "version": "2.0.3"}}}], "title": "CISA ADP Vulnrichment", "providerMetadata": {"orgId": "134c704f-9b21-4f2e-91b3-4a467353bcc0", "shortName": "CISA-ADP", "dateUpdated": "2026-11-06T17:24:43.276Z"}}]}}

{}

{"affected": [{"affectedData": [{"product": "freescout", "vendor": "freescout-help-desk", "versions": [{"status": "affected", "version": "< 1.8.231"}]}], "source": "[email protected]"}], "cveTags": [], "descriptions": [{"lang": "en", "value": "FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.231, when limit_user_customer_visibility is enabled, the load_customer_info AJAX action performs a global lookup using an attacker-controlled customer email and checks only whether the agent can access a separately supplied mailbox. A non-admin agent can name an accessible mailbox and retrieve an unrelated customer's rendered profile without invoking CustomerPolicy::view(). The response can expose names, email addresses, phone numbers, company and job information, postal addresses, social profiles, websites, and confidential internal agent notes. This issue is fixed in version 1.8.231."}], "id": "CVE-2026-103984", "lastModified": "2026-11-06T18:17:38.747", "metrics": {"cvssMetricV31": [{"cvssData": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "baseScore": 6.5, "baseSeverity": "MEDIUM", "confidentialityImpact": "HIGH", "integrityImpact": "NONE", "privilegesRequired": "LOW", "scope": "UNCHANGED", "userInteraction": "NONE", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N", "version": "3.1"}, "exploitabilityScore": 2.8, "impactScore": 3.6, "source": "[email protected]", "type": "Secondary"}], "ssvcV203": [{"source": "134c704f-9b21-4f2e-91b3-4a467353bcc0", "ssvcData": {"id": "CVE-2026-103984", "options": [{"exploitation": "poc"}, {"automatable": "no"}, {"technicalImpact": "partial"}], "role": "CISA Coordinator", "timestamp": "2026-11-06T17:24:32.442823Z", "version": "2.0.3"}}]}, "published": "2026-11-06T17:17:10.710", "references": [{"source": "[email protected]", "url": "https://github.com/freescout-help-desk/freescout/commit/f0f8fd56253f1d7f42569ad30fb96375a473817a"}, {"source": "[email protected]", "url": "https://github.com/freescout-help-desk/freescout/releases/tag/1.8.231"}, {"source": "[email protected]", "url": "https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-cr68-27qv-p5m4"}, {"source": "134c704f-9b21-4f2e-91b3-4a467353bcc0", "url": "https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-cr68-27qv-p5m4"}], "sourceIdentifier": "[email protected]", "vulnStatus": "Received", "weaknesses": [{"description": [{"lang": "en", "value": "CWE-862"}], "source": "[email protected]", "type": "Secondary"}]}

{}

{"affected": [{"configurations": [{"platform": null, "status": "affected", "versions": {"scheme": "semver", "value": "[0,1.8.231)"}}], "enrichment": {"confidence": 100.0, "confidence_source": "matching", "scores": [{"score": 100.0, "source": "matching"}]}, "original": {"product": "freescout", "source": "cna", "vendor": "freescout-help-desk"}, "product": "freescout", "vendor": "freescout_helpdesk"}], "created": "2026-11-06T18:30:09.441673+00:00", "updated": "2026-11-06T19:00:12.636864+00:00", "vendors": ["freescout_helpdesk", "freescout_helpdesk$PRODUCT$freescout"]}